Thank you for shopping with Rhea Rooms. We aim to ensure complete satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help with a straightforward return and refund process.

Returns Eligibility

You may request a return or exchange under the following conditions:

  • The item must be unused, in its original packaging, and in the same condition you received it.

  • Return requests must be made within 7 days of the delivery date.

  • Returned items must reach us within 14 days from the date your return request is approved.

To initiate a return, contact us at [email protected] with your order number, item name, and reason for return. We will respond within 2 business days with return instructions.

Non-Returnable Items

The following items are not eligible for return:

  • Items marked as final sale

  • Custom or personalized items

  • Products damaged due to misuse or negligence

  • Items returned after the eligible return period

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:

  • A refund will be processed within 5 to 7 business days

  • The refund will be issued to your original method of contact (we do not process financial payments directly but confirm the return was successful)

Please note: Shipping costs are non-refundable, and customers are responsible for the return shipping unless the item was defective or incorrect.

Exchanges

If you received a defective or incorrect item, please notify us within 3 days of delivery. We will arrange a replacement at no additional cost to you.

Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

  • Double-check your confirmation email from us

  • Contact us at [email protected] if your refund has not appeared after 10 business days

International Returns

We accept returns from all countries we ship to. Please note that international customers are responsible for return shipping fees, and delivery times may vary depending on your location.

Need Help?

For questions about your return, exchange, or refund, please contact our support team at [email protected].